Terms of Service

1. The service and these policies

DashHarbor provides managed EmDash websites. You manage your website, its content and your business activity. We manage the hosting platform and technical infrastructure underneath it. EmDash is the content management and editing layer you use. This is a managed website service, rather than a menu of hosting resource packages.

The Acceptable Use Policy and Service Policy form part of these terms. The Privacy Policy and Cookie Policy explain information handling. Where we process personal data on your behalf through your website, the Data Processing Addendum also applies. Its data-protection provisions take priority for that processing if they conflict with these terms.

Features described as “At launch” are still being completed. A description of a planned feature is not a statement that it is currently available. Check the service description before relying on a feature for your business.

2. Your account

You must be able to enter into this agreement. If you use DashHarbor for an organisation, you must have authority to act for it. Provide accurate account and contact information, verify your email when required, and keep your details up to date so important service and billing messages can reach you.

Keep your credentials and access to your email account secure. Do not share access in a way that undermines account security. Tell us through your existing service support channel if you suspect unauthorised access. You are responsible for actions you authorise, but this does not make you responsible for a security failure caused by us.

3. Price and subscriptions

The price is $19 USD per managed website per month. Each website is billed separately. We do not offer CPU, bandwidth or storage pricing tiers as part of this proposition. The subscription details and total presented at checkout are the details you should review before paying.

Subscriptions renew monthly unless cancelled through the applicable subscription-management process. Check the renewal and cancellation information shown in Billing and by FastSpring. Any proposed change to your recurring price will be explained before it applies, with an opportunity to cancel before accepting a new recurring charge, subject to applicable law.

4. Payments and cancellation

FastSpring is the subscription and payment provider. Payment information may be processed by FastSpring under its applicable notices and checkout terms. DashHarbor receives the billing and subscription information needed to administer your service; we do not store payment-card details.

Manage or cancel your subscription separately through Billing and the FastSpring management page it opens. After cancellation, paid eligibility normally continues until the applicable paid-through or end date shown for your subscription. A payment or subscription awaiting confirmation does not establish paid eligibility simply because checkout has been opened.

Deleting a website does not automatically cancel its subscription. If you want to stop renewal as well as remove a website, complete both actions. Raise billing discrepancies through the available service or provider support route. These terms do not create a separate refund guarantee or remove any refund or cancellation right you have under applicable law.

5. Billing problems

The current billing flow allows a seven-day grace period following a recognised failed-payment event. Billing shows the relevant grace deadline where available. Paid eligibility may end when that deadline or a cancelled subscription's paid-through date expires, and new website creation may be restricted until billing is resolved.

Existing public websites are not currently automatically deleted or immediately taken offline merely because a subscription develops a billing problem. This is not a promise of indefinite unpaid service. We may take proportionate action for prolonged non-payment under the suspension and termination provisions below.

6. Your website and business

You are responsible for the accuracy and lawfulness of your content, products, services and business activity. Obtain the permissions needed to publish material, use images or other intellectual property, and process personal information. Provide any notices, consents or other safeguards your website or business requires.

Review what you publish and the settings you control. We do not approve your business activity or provide legal advice for your website. Keep copies of important source material and plan for the consequences of changes or deletion. This does not reduce our responsibility to provide the agreed service with reasonable care and skill.

7. Your content remains yours

You retain ownership of your content. You give DashHarbor only the rights reasonably necessary to host, copy, process, transmit and display it to provide and operate your service. This includes processing through infrastructure providers involved in delivering it. We do not acquire ownership of your content by hosting it.

These permissions last only as needed to provide the service and handle its lawful ending, including limited retention described in the applicable data policies. They do not give us a general right to use your content for unrelated advertising. Rights belonging to third parties remain subject to their own licences.

8. Website addresses and domains

Websites currently use DashHarbor-controlled hostnames. Custom-domain connection is a launch feature still being completed. Do not assume that every domain can already be connected or that a particular address will always be available.

If you own a domain, connecting it to DashHarbor does not transfer that ownership to us. You remain responsible for rights to the domain and any separate registration or renewal arrangements. Connection depends on appropriate DNS configuration and provider requirements. HTTPS management is part of the technical service, but issuance and renewal cannot be guaranteed to be uninterrupted in every circumstance.

9. Other software and providers

The service uses EmDash and infrastructure providers including Cloudflare. Payments and subscription management involve FastSpring. Their availability and technical requirements may affect delivery. You may need to follow applicable provider terms when using their separate services.

DashHarbor is not presented as officially affiliated with EmDash or Cloudflare. Dependencies do not remove our responsibility for our own agreed service or our obligations concerning providers processing personal data on our behalf.

10. Acceptable use and security

Follow the Acceptable Use Policy. Do not use the service for unlawful activity, malware, phishing, fraud, spam, attacks or deliberate interference with security. Do not circumvent platform restrictions or place unreasonable technical or security risks on the service or others.

A compromised site is not automatically treated as deliberate abuse. We may still need to restrict access or isolate affected resources while we work with you to address a risk. Respond reasonably to requests needed to investigate or contain a problem.

11. Availability, maintenance and support

We aim to provide a reliable service and will use reasonable care and skill. We do not guarantee uninterrupted or error-free availability, a specific uptime percentage, or a particular recovery time. Email or electronic support is provided as described by the service; there is no promised round-the-clock support or fixed response time.

Maintenance, deployments, provider incidents and security work may interrupt service. Backups, recovery and managed platform updates are being completed for launch. No particular backup frequency, retention period or restore commitment is established by these terms. The Service Policy explains the current scope and limitations.

12. Proportionate suspension

We may suspend affected access or resources where reasonably necessary for a serious policy breach, prolonged non-payment, a security threat, an unlawful instruction or a legal requirement. We will aim to limit action to what is needed and explain the reason and reasonable steps to resolve it.

Where practical, we will give notice and an opportunity to address the problem first. Urgent protection of people, data or infrastructure, or a legal restriction, may require action before notice. We will review restrictions when the underlying issue is resolved.

13. Ending the service

You can stop renewal using subscription management and request website deletion separately. We may end affected service for a serious or repeated breach that cannot reasonably be resolved, prolonged non-payment after a reasonable opportunity to resolve it, or a legal requirement preventing continued service.

We will explain the ending and its effect where lawful and practical. If we discontinue the service for other operational reasons, we will give reasonable advance notice where possible and address any paid service that cannot be provided in accordance with applicable law. Ending service does not remove accrued payment obligations or statutory rights.

14. Deletion and information handling

Self-service deletion permanently removes your website and its associated customer-specific infrastructure and content as the deletion workflow completes. It is not an instant erasure of every record. Limited site tombstones, provisioning and request history, resource identity and deletion or audit history are deliberately retained.

Other limited operational, security, billing or audit records may be retained where reasonably necessary or legally required, as explained in the Privacy Policy and, for website data processed on your behalf, the DPA. Request any necessary return of personal data before authorising destructive deletion. We do not promise a complete automated website-export facility.

15. Reasonable limitations and your rights

We are responsible for loss that is a reasonably foreseeable result of our breach of this agreement or failure to use reasonable care and skill, subject to applicable law. The service does not guarantee a particular business outcome, search ranking or compatibility with every external system.

We are not responsible for loss caused solely by your unlawful activity or instructions, or by circumstances outside our reasonable control where we have taken reasonable steps to reduce their effects. This does not exclude responsibility for our own fault. Both parties should take reasonable steps to avoid or reduce loss.

Nothing excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot lawfully be excluded or limited. If you are a consumer, your statutory rights, including rights concerning reasonable care and skill and applicable cancellation or remedies, remain unaffected. Nothing here overrides mandatory consumer protections.

16. Changes, questions and complaints

We may update these terms to reflect changes in the service, law or security requirements. We will identify the updated version and explain material changes with reasonable notice where practical. Changes will not retrospectively remove rights concerning service already paid for. If a material change affects your use, you can raise concerns or cancel renewal before it applies, subject to applicable law.

Use the support contact supplied with your service or your existing DashHarbor correspondence for questions or complaints. We will consider concerns fairly. If part of these terms cannot be enforced, the remaining provisions continue to apply to the extent lawful.

17. Governing law

These terms are governed by the laws of England and Wales. Disputes may be brought in the courts of England and Wales. If you are a consumer, this does not remove mandatory protections of the law where you live or any right to use your local courts where applicable law gives you that right.